Support module
Always in control of your
customer support
From ticket management and SLA monitoring to a customer portal and FAQ — all customer questions and incidents clearly managed from one central system.
Ticket management
Central & clear
SLA monitoring
Automatic prioritisation
Flexible setup
To your way of working
Included modules
3 urgent
Open tickets
12 resolved
Closed today
Benefits
Why Aerport Support?
No more loose emails or forgotten customer queries. All support centralised, structured and always visible.
Create tickets via the customer portal
Let customers easily create and follow their own tickets via the customer portal. Communication and progress remain transparent — for your team and the customer.
Automatic prioritisation and assignment
Tickets are automatically prioritised based on SLA agreements and immediately assigned to the right person or department. Nothing gets lost and every customer query is picked up on time.
Set up the ticket process the way you work
Whether you work with categories, automatic routes or direct creation options — the Support module flexibly adapts to your way of working. Fully configurable, without custom development.
Get started
See what Aerport
can do for your business.
Schedule a no-obligation demo and discover how your processes can become smarter, faster and more transparent.