Always maintain insight and control over your customer support with customized solutions.
With Aerport's Support module, you maintain control over all customer inquiries and incidents. Manage tickets centrally, track changes via changelogs, and provide customers with quick answers through a clear and user-friendly system. This allows you to deliver consistent service, efficiently and reliably.
Our modules at a glance
Modules focused on managing, following up on, and resolving customer issues. With a clear ticketing system and distinct priorities, you can collaborate faster and more effectively to ensure customer satisfaction.
Tickets
Changelog
Issues
FAQ
Benefits of Aerport
Create tickets via the customer portal.
Overview and management of tickets based on SLA
Dynamic module configurable to your requirements
Create tickets via the customer portal.
Allow customers to easily create and track tickets themselves via the customer portal. This ensures communication and progress remain transparent.
Overview and management of tickets based on SLA
Thanks to automatic prioritization and assignment, tickets are immediately directed to the correct person or department. This ensures that agreements within SLAs are maintained and every report receives the attention it deserves.
Dynamic module configurable to your requirements
Set up the ticketing process to match your workflow. Whether you use categories, automatic routing, or direct creation options, the module adapts flexibly to your way of working, not the other way around.
